Privacy Policy
Privacy Policy
Scale is committed to the security and privacy of our customer’s data. This Privacy Policy explains our commitment to safeguarding our customers’ data and serves as our agreement with our customers and other parties about our data handling practices. This policy lists the types of data we collect, explains how we use and protect that data, and discloses our key procedures surrounding privacy. Scale ERP is part of a group of affiliated companies collectively referred to as the "Shingora Technologies LLP" with each such affiliated company being directly or indirectly wholly owned by Shingora Technologies LLP. This Privacy Policy applies only to Scale ERP in India. Hereby, this privacy policy is a legally binding agreement between you as a customer or client and Scale. In order to access our company websites or product or (the “Site”), you signify that you agree with the specified terms of this “Privacy Policy”. Scale may change this Privacy Policy from time to time by posting a new version here, and the new version will become effective immediately. The privacy of our customers and affiliates is important to us. Therefore:
We do not sell or rent personally identifiable information
We do not spam, and our policies forbid use of our Services for spam
Public forums
Please note that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, chat room, blog or product discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to us and may be used by them or us to contact you for any purpose. Statement regarding children:
Scale's products and services are not designed to appeal to children under the age of 13. As such, the Sites are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on the Sites. Business information collection and use by Scale ERP:
We collect the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined "Business Information" as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as email address, company name, address, phone number, your product version, and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect credit card and related payment information when you order products, services, or support plans online. Our information collection and use practices are described in more detail below: Product registration:
You may be asked, on behalf of your company, to complete registration/activation form(s) on the Sites or from within the products, with contact information for use by us in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information. Customer profile:
We also collect Business Information when you create a customer profile on some of the Sites, which is required in order to access certain areas of the Sites, purchase support plans and products, to obtain software downloads and certain online support services, and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed, and other non-Scale ERP products you may currently use. We use this information in accordance with this policy to identify you, process your requests, and administer your Scale ERP account(s).
Support :
We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product's technical support information sheet, product serial number, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions. Newsletters :
When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services. Cookies:
We also use Cookies to enhance the user experience, deliver personalized content, and collect information about the use of the Sites. "Cookies" are small computer files that we transfer to your computer's hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites, and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Sites. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our web-based services or desktop products with online features. The Cookies are renewed each time a user logs on to one of the Sites that uses Cookies. Although the majority of the online advertisements on the Sites are displayed by Scale ERP, we also from time to time allow third-party vendors, such as Google, to display advertisements on the Sites. These third-party vendors may assign a different cookie to you. These cookies may be used to select which ads you see on the Sites and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which we do not control. If you would like to opt out from receiving these third-party targeted advertisements, you can read the instructions. Product-related information collection:
We collect certain additional information in connection with your use of our services or desktop products with online features. For instance: Product updates. Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect Business Information, including customer ID number and product version, type, and serial number, in order to authorize your access and provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed. Account set-up and access. Upon subscribing to our services, we collect Business Information which may include information such as product serial number, customer ID, and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history. Online product/account application:
Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card, and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account. Web-based services:
In connection with certain of our web-based services, we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services. Scale ERP products and services:
In addition to the uses set forth above, we may use your Business Information to:
1)Inform you of product upgrades and updates and subscription renewals
2)Inform you of tax, regulatory, and other compliance issues with your software product or service
3)Notify you of products and services that we think may be of interest to you
4)Offer you discounts or other promotions with respect to Scale ERP products and services that we think may interest you
5)Contact you for survey purposes to determine how we can better service you or provide better products to meet your needs. Other Company products and services:
Your Business Information may be provided to one or more other in-house Companies to enable them to market products and services to you. In that case, the use of your Business Information would be governed by that Scale ERP Company's privacy policy. Third-party products:
We may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.